A SYNOPSIS

 

Process and Service Accountability©


 

HOMESYNOPSISTHE PROCESSCULTURESDO THESE PROBLEMS SOUND FAMILIAR?EMPLOYEE EVALUATIONSEMPLOYEE MOTIVATIONINTERNAL CUSTOMERSPSA AND QUALITYPSA AND ACCOUNTINGFAQ’sCONTACT USGRUNSTEN AND ASSOCIATES

 

At the heart of  P&SA is our software package that generates random audits for every area in your operation and records results as scores. The tracking and performance grading of special projects assures their timely completion. Continuous graded monitoring makes whatever it is that you want to happen in your operation happen.  

 

 

The basic premise behind Process and Service Accountability is this: a company’s processes and procedures were designed to obtain specific results. More often than not, poor performance can be traced back to the failure to perform these known activities. If these processes and procedures are followed precisely the desired results will be realized.

Through daily, brief random graded samplings generated by our software one confirms that processes and procedures are being followed. If the required item is being executed the individual or line earns one point, if not a zero is recorded. The results are published and serve as a motivators to performance.

Measurement of support activities that have defied daily measurement is achieved by assigning specific, observable service points on the production floor. Service has either been provided or it has not. The all important element that makes the system effective is that of individual accountability.

In the manufacturing industry the only personnel whose performance is measured on an ongoing basis are those on the production floor (i.e., efficiency, output and quality). “Process and Service Accountability” provides a method to measure the performance not only of those directly involved in production but those whose job is to support the production personnel as well.

The system provides objective criteria for individual performance  replacing or supplementing traditional evaluations

 

 

HOMESYNOPSISTHE PROCESSCULTURESDO THESE PROBLEMS SOUND FAMILIAR?EMPLOYEE EVALUATIONSEMPLOYEE MOTIVATIONINTERNAL CUSTOMERSPSA AND QUALITYPSA AND ACCOUNTINGFAQ’sCONTACT US